Delivery Policy

How SipMX products and services are delivered

Effective Date: March 19, 2026

Last Updated: March 19, 2026

1. Digital Delivery Only

SipMX LLC ("SipMX", "we", "us", or "our") is a software and cloud services company. All products and services are delivered electronically. We do not sell, ship, or deliver physical goods of any kind. There are no shipping charges, handling fees, or physical delivery timelines associated with any SipMX purchase.

2. Software Licenses

Software licenses include SipMX Core, SipMX Gateway, SipMX Tools, and SipMX DeviceSDK.

Delivery Detail Description
Delivery method Download link via the member dashboard
Delivery timing Immediate upon payment confirmation
Confirmation Email with license key and download instructions sent to your registered email address
Access duration Download links remain available in your member dashboard for the duration of your license

3. Cloud Subscriptions

Cloud subscriptions include SipMX Cloud Connect, Hub, Pro, and Enterprise tiers.

Delivery Detail Description
Delivery method Cloud account provisioned automatically
Delivery timing Typically within minutes of payment confirmation
Confirmation Email with account credentials, endpoint URLs, and getting-started instructions
Access duration Continuous for the duration of your active subscription

4. DeviceSDK

The SipMX DeviceSDK is delivered as source code and/or compiled binaries.

Delivery Detail Description
Delivery method Download via the member dashboard after license acceptance
Delivery timing Immediate upon license agreement acceptance
Confirmation Download logged in your member account; email confirmation sent
Updates New versions available in the member dashboard; email notification for major releases

5. Professional Services

Professional services include technical support, consulting, integration assistance, and training.

Delivery Detail Description
Delivery method Video conference, screen sharing, email, or remote access as appropriate
Scheduling Confirmed via email within 1 business day of purchase
Confirmation Calendar invitation and session details sent to your registered email

6. Delivery Confirmation

For all purchases, you will receive:

  • An email confirmation of your purchase and delivery details, sent to the email address associated with your account
  • A record in your member dashboard showing your active licenses, subscriptions, and download history

If you do not receive a delivery confirmation email within 1 hour of purchase, please check your spam/junk folder and then contact us.

7. Delivery Issues

If you experience any issues accessing your purchased product or service — download failures, provisioning delays, missing credentials, or any other delivery problem — contact us immediately. We will re-deliver or resolve the issue at no additional charge.

Email: support@sipmx.com

Response Time: Within 1 business day

8. International Delivery

Because all delivery is electronic, SipMX products and services are available worldwide. There are no geographic restrictions on delivery, though access to certain cloud relay regions may depend on your subscription tier.

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date.

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