Privacy Policy
How we collect, use, and protect your personal data
Effective Date: March 4, 2026
Last Updated: March 4, 2026
1. Who We Are
SipMX LLC ("SipMX", "we", "us", or "our") is a Florida-based company that provides professional media orchestration software and cloud services.
Data Controller: SipMX LLC
Address: 5814 NW 74th Ter, Parkland, FL 33067, USA
Email: privacy@sipmx.com
2. Information We Collect
2.1 Information You Provide
- Contact Information: Name, email address, company name when you submit our contact form
- Account Information: Name, email address, company name, password when you register for SIPMX Alliance membership
- Communications: Content of messages you send us
2.2 Information Collected Automatically
- Technical Data: IP address, browser type, operating system, device information
- Usage Data: Pages visited, time spent on pages, referral source
- Authentication Data: Login timestamps, session information
2.3 Cookies
We use essential cookies for authentication and session management. We do not use tracking cookies or third-party analytics. See our Cookie Policy for details.
3. How We Use Your Information
| Purpose | Data Used | Legal Basis (GDPR) |
|---|---|---|
| Respond to inquiries | Contact information, message content | Legitimate Interest |
| Provide member services | Account information | Contract Performance |
| Process software downloads | Account information, download history | Contract Performance |
| Website analytics | Technical and usage data | Legitimate Interest |
| Security and fraud prevention | Technical data, login attempts | Legitimate Interest |
| Legal compliance | As required | Legal Obligation |
4. Data Retention
| Data Type | Retention Period |
|---|---|
| Contact form submissions | 2 years |
| Member accounts (active) | Until account deletion requested |
| Member accounts (inactive) | 2 years after last login |
| Page view analytics | 90 days |
| Login attempt logs | 30 days |
| Download history | 2 years |
5. Data Sharing
We do not sell your personal data. We may share your information with:
- Service Providers: Hosting providers and email services that help us operate our business, under strict data processing agreements
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
5.1 Third-Party Services
| Service | Purpose | Data Shared |
|---|---|---|
| Google Fonts | Typography | IP address (standard web request) |
| Email Server | Send emails | Email addresses, message content |
6. International Data Transfers
SipMX is based in the United States. If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, your personal data will be transferred to the United States.
We protect international transfers through:
- Standard Contractual Clauses approved by the European Commission
- Technical security measures including encryption
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Right of Access
Request a copy of your personal data
Right to Rectification
Correct inaccurate or incomplete data
Right to Erasure
Request deletion of your data
Right to Restrict Processing
Limit how we use your data
Right to Data Portability
Receive your data in a portable format
Right to Object
Object to processing based on legitimate interest
To exercise these rights, contact us at privacy@sipmx.com. We will respond within 30 days.
7.1 For SIPMX Alliance Members
You can:
- Update your profile information in your account settings
- Download your data from your profile page
- Request account deletion by contacting us or using the delete option in your profile
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- HTTPS encryption for all data in transit
- Secure password hashing
- Access controls limiting who can view personal data
- Regular security reviews
9. Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the new policy on this page with an updated effective date
- Sending an email to registered members (for material changes)
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us:
Email: privacy@sipmx.com
Mail: SipMX LLC, 5814 NW 74th Ter, Parkland, FL 33067, USA
12. Complaints
If you are in the EEA and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local Data Protection Authority.